Based on the other reviews this does not seem to be the norm but I wanted to share my story. They did end up giving me the refund plus $30 worth of gift cards to be used at the store. After another long hold, she said that she could not get a hold of the local store, so she would give me a full-refund. A very polite manger came on and I asked if she could not get the cookies in my hand in 10 min or less for a full refund. After about another 15 min I make my last call to customer service and ask for a manager. This time the rep says she is working with her manger and will call me back in 5 min. of the who says that she talked to the store manager and that they would be there in 15 min or less.Īfter another 25 min I call back for a 3rd time. 25 minutes later, after no phone call I called back customer service and talked to my 2nd customer service rep. The rep was very nice but was not able to contact the local store herself so she worked with her manager to contact an off-duty store manager and I was supposed to get a call back from the store in 10-15 min. uses cookies to collect information about your use of our website, including the specific health conditions and lab tests you view, search. Free delivery is available with coupon code JAX23, according to the news release. The online order says ETA between 9:15 pm and 9:35 pm.Īt about 9:50 pm, when I am now standing outside at the main entrance (where I said to meet me in the order) I call the customer phone number for the store that they have online. For delivery orders, a minimum purchase is required in order to get the free classic cookie. Sometime between 8:30 pm and 8:40 pm I order a box of cookie to be delivered. long hard day bedside with my 4 year old at Boston Children's hospital I decided that I need some comfort food. Order delivery or pickup from Insomnia Cookies in Boston View Insomnia Cookiess June 2023 deals and menus. Local Store gets an F and national call center gets a B- (not an A only because they could not help me dispute working very very hard to try and address my missing cookies).Īfter a. Seaport District / South Boston Waterfront Restaurants.Large groups Restaurants in Seaport District / South Boston Waterfront.Dorchester / Roxbury / Mattapan Restaurants.Asian Restaurants for Large Groups in Allston / Brighton.Restaurants for Special Occasions in Boston.Best Udon & Soba (Wheat & Buckwheat Noodle) in Boston.Romantic European Restaurants in Boston.Late Night Spanish Restaurants in Boston.Hotels near (MHT) Manchester Municipal Airport.Hotels near Boston Tea Party Ships & Museum.Seaport District / South Boston Waterfront Hotels. InterContinental (IHG) Hotels in Boston.Since no one made any effort whatsoever to rectify the situation, I finally removed the haphazardly placed cooler myself - freeing up the window counter for us to sit at. So, we finally had our "take out" cookies and our cookies cookies and ice cream - and the poor employee who waited on us was FINALLY able to get back to her buds!! Sadly, there were no seats!! Which is odd because, the place does, in fact have seating - and we were literally the ONLY customers in the place!!!! So, we stood there eating our cookies and ice cream, standing up, rather uncomfortably. The cashier, clearly impatient, kept telling us our total before we were finished ordering - which I think was her was of saying "hurry up so I can get back to hanging with my friends!" After my daughter and her friend ordered, the cashier, for the third time, said "Okay you're total comes to." clearly hoping that I wasn't going to waste any of her precious "hanging out" time by ordering something for myself!! Sorry - I wanted some too!! We had decided to have some cookie and ice cream sandwiches there and also bring some cookies back with us. We went to place our order and one of the employees got up from her "hanging out" spot and came over. The counter along the inside wall was taken up by employees just "hanging out" the other one, along the front window, had a soft cooler (probably used for deliveries) haphazardly thrown on it. first thing we noticed was that there were 2 counters where customers could sit. We had dinner and decided to go to Insomnia Cookies for dessert. I was in NY visiting my daughter in college. I'll give it one star because the cookie tasted good! I was in Rochester for the very first time. Restaurants with Outdoor Seating in Rochester.Restaurants for Special Occasions in Rochester.Thai Restaurants for Families in Rochester.Steakhouses for Special Occasions in Rochester.Finest Punta Cana By The Excellence Collection All Inclusive.Barcelo Bavaro Palace All Inclusive Resort.Hotels near (ROC) Greater Rochester International Airport.Hotels near Rochester Museum & Science Center.
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